SBT / Order Conditions


By phone: +49.(0)211.91312894

By fax: +49.(0)211.91358427

By letter or postcard: RUCKPULT, Schumannstr.57, D-40237 Duesseldorf, Germany

By mail:

Or you can order easily and conveniently through our online shop

Payment by bank transfer:

You transfer the total order amount comfortably by bank transfer. The complete order is debited from your account, regardless of whether individual order items are not in stock.

Please do not forget that the shipping costs are added to the final amount of your product order. For orders from abroad we ask for getting in touch if there are any questions on the details concerning delivery costs.

The bank account is: Isolde Ruck • Deutsche Bank Berlin • IBAN: DE26 1007 0024 0501 4949 00 • BIC: DEUTDEDBBER


Delivery (within 3 months from receipt of the total amount including shipping charge):

The freight charges per single shipping and handling of RUCKPULT®PREMIUM and DUO stands are € 39,95 (+ VAT). Individually charged are shipping costs for the accessories per separate order and orders of several articles at once.

Delivery outside Germany: Additional terms for EU countries outside Germany, EFTA States and Third countries.

The cost of shipping the RUCKPULT® abroad are calculated individually and discussed with the customer. Please contact us aside with your order intention!

VAT and customs:

EU internal market: We provide you with the valid German VAT invoiced. It is listed in our catalog prices already. Customs shall not apply.

EFTA States and third countries: The German VAT of 19%, is withdrawn from the catalog price. The parcel service will ask fort he VAT as listed on these products in your country.

Taxes and customs are settled upon delivery in cash. We can consult you on these questions.

Do you have any questions about these additional terms and conditions? Please call our technical consulting. You can reach us directly by calling +49.(0)211-91312894 Monday to Friday from 10 a.m. to 3 p.m. CET, by fax +49(0)211-91358427 or email:

The place of jurisdiction is Düsseldorf insofar as this can be agreed as binding.

Product Warranty:

6 months warranty

The warranty is valid for 6 months from RUCKPULT® delivery at the customer’s. Your statutory warranty claims remain unaffected. Our products are custom made and not returnable.

Please note that we are not liable for damages that are caused by wrong handling.

Even after the warranty period, we are there for you!

RUCKPULT® ensures fast repairs at fair prices. Whatever happens, just call us (phone +49(0)211-91312894) or send a mail to

Technical advice: 1. Please note that a subsequent conversion between right and left handed version is not possible. 2. For damages arising at the contact points by protective coverings, we assume no liability.

Purchase contract:

Contract partner: For all orders through our website your purchase partner is RUCKPULT Schumannstr.57, 40237 Duesseldorf, Germany.

Conclusion of the contract: Once you have placed your order we shall send you an email confirming the receipt of your order and its details. This order confirmation does not constitute acceptance of your offer, but is only to inform you that your order has been received. The order processing is done by invoice and valid with receipt of the amount.

Validity of the offer: Applicable are all prices at the time of ordering.

Choice of Law: It is only the law of the Federal Republic of Germany. The CISG (CISG) and any other international conventions, even after being taken over into German law, shall not apply. Compared to a consumer this choice of law applies only insofar as the granted protection is not withdrawn by mandatory provisions of law in the country in which the consumer has his habitual residence.

Jurisdiction: The place of jurisdiction is Duesseldorf insofar as this can be agreed as binding.

Reservation of ownership: The delivered goods remain our property until full payment of all claims.

Partial deliveries: We are entitled to performing and billing for partial deliveries if a contract for the supply of several products has been concluded and it is possible and reasonable for you according to the recognizable conclusion circumstances, to use the products individually.

The obligation on our part to supply does not apply if the goods ordered should not be available under conditions which were unforeseeable for us at contract conclusion and we ourselves are not properly supplied and in time despite proper congruent covering transaction are not responsible for the lack of availability and we had informed you about this immediately.

Liability for defects: The warranty is governed by the statutory regulations.

Manufacturer Warranty: The statements made in fulfillment of our obligations in accordance with Art. 246a BGB to manufacturers‘ warranties are not part of the contract and give any entitlement against RUCKPULT, Schumannstr.57, 40237 Duesseldorf.


RUCKPULT, owner: Isolde Ruck • Schumannstr. 57 • D-40237 Düsseldorf • Germany

T: +49 (0) 211 91312894 • F: +49 (0) 211 91358427 • M: +49 (0) 172 2435156 • TAX ID No. DE 119 238 441

Deutsche Bank Berlin • Isolde Ruck • IBAN: DE26 1007 0024 0501 4949 00 • BIC: DEUTDEDBBER